Everyone knows Sava’s. It’s where you take your parents when they drive up for Parent Week. It’s where you have your baby shower and celebrate your engagement. But does it live up to the hype? As the self-proclaimed townies that we are, we’re familiar with Sava’s. We’ve eaten there once or twice, but never really taken the time to analyze the service. We embarked on our quest in full review mode, notepads at the ready.
Instead of the warm welcome we expected, we received a brief glance and no other recognition. Once we requested a table for two they again disregarded us to discuss where to place us. The hostess that led us to our table surprised us with light, friendly conversation before leaving us in the server’s capable hands. He arrived fairly quickly, considering how busy it was, and promised that he would be with us shortly. After doing a quick round at his tables, he returned to us and asked for our drink order. Arina’s inquiries about the house drinks were met with an expert recommendation. Our drinks arrived promptly, accompanied by the evening’s specials. After we ordered our appetizer, he informed us of the 86 list (for those that don’t speak server, an 86 list is the list of unavailable items). He returned to get our entrée order and further proved his knowledge of the menu by helping Tucker decide between two items.
The appetizer came and went pretty quickly, and although he didn’t ask how it was he made a point to keep our table clean and clear. Like a seasoned gardener, he cleared the weeds but kept us watered. Our food arrived with a smile and tasted delicious, but our server seemed to lose interest in tending to us until we requested boxes. Tucker’s soda did not receive the same attention as our waters, but the server offered dessert as he cleared our table. He apologetically let us know that the pudding we had chosen was no longer available, so we went with our second choice. As he left to put in the crème brulee, we had to call him back to request coffee. Though we declined cream and sugar, he brought it anyway. Whether this was intentional or not, it worked out for the best as the coffee was a bit bitter for our tastes.
He graciously accepted that our checks needed to be separate and presented them lickety-split. The checks hung out with us for a minute, but after they were all taken care of he wished us a good evening and thanked us for our business. We left the table overall pleased with the service, but were once again disappointed by the hosts’ lack of concern as we departed.
The experience was by no means exceptional, but we had a nice time. We recognize that the evening was a busy one for our server and he did his job as well as he could under the circumstances. The only real qualm we had with our outing were the hosts. With the reputation Sava’s has, we expected that the staff would strive to make our visit pleasurable from start to finish. Even so, we would say give Sava’s a try if you haven’t already.
Your Humble Servants,
Arina & Tucker