This isn’t a majorly salty rant. It’s more of a quiet “ugh.” But this week’s griping is brought to you by the people who just can’t wait. I understand that when you go out to a restaurant, you expect to be served and greeted promptly. And Lord knows, in our reviews we focus on greeting times and serving times to an excess. But sometimes, and this is something Tucker and I both understand, it’s just not possible for a server to get to a table in a timely fashion.
When you go out to eat on a weekday, there’s a good chance that there will be only one server on the floor. This is just a fact of the industry. Weekdays are not generally a busy time and having more than one server on is just a waste of money for the restaurant and cuts down on tips for the servers. Generally, this works out okay for everyone.
Sometimes, however, the gods look down upon us and feel like having a little fun. Those are the days when several tables come in at once, and somehow they’re made up entirely of the most impatient human beings ever to walk this Earth. They all have to get to the airport (which, by the way, is ridiculous. If you have somewhere to be please do not go out to eat at a sit-down restaurant, you’re setting yourself up for failure) or are on a lunch break or are the VIPs of their own minds.
In cases like this, do not doubt that your server has seen you and acknowledged your presence and is trying their damnedest to scoot their poot over to you. But if you take a look around you’ll notice that there are several tables already sitting down, there’s food in the window, and your server is running to the computer with eight books under their arm. Once your server does get over to you, snide comments about how you’ve been waiting for someone to get around to you are only gonna piss them off and the chances of you getting top notch service will drop. Just keep that in mind.
The thing is, even with fantastic supporting staff like hosts and bussers, a server is one human being. Being a server does not give you three extra arms and the ability to move faster than the speed of lighting (roar of thunder). Just as I’m sure you’ve felt overwhelmed when you have three projects dropped in your lap at once, or when all four of your kids need to be taken to separate soccer practices in different parts of town, our brains get overloaded when it’s busy.
Personally, I get really stressed out when I can’t attend to a table on time. I want my customers to have a really good experience no matter the circumstances. And when I apologize profusely for making you wait, I mean it. I take pride in my work and doing it well. But sometimes it’s out of my control, the only way I can make up your wait to you is by saying “I’m sorry”. Please don’t attack me and make me feel like shit about holding you up. I already feel like shit about it.
Quick shout out to the people that understand though. You don’t understand how much of a relief it is when you trot over to a table breathlessly excusing yourself and receive a smile and a quiet “don’t worry, you’re busy, I understand.” Props to those human beings. Karma has your back.
In conclusion, I guess I just want to say patience really is a virtue. When it’s busy I want to be at your table but I just can’t be. Please understand that and don’t take it out on me. I’m a mushy little human with feelings and you’re hurting them and that sucks.