Arbor Brewing Company

Around the time we went into hiatus, I began work at Arbor Brewing Company. ABC just celebrated it’s 20-year anniversary in downtown Ann Arbor, and rightfully so.

For our first ‘endorsement’ post, I’m going to be shameless and promote my workplace.

The brewpub has been a huge deal in the Michigan beer scene, not just for it’s amazing beer (I didn’t even drink beer prior to working here) but for it’s amazing work being eco-friendly and locally supportive. The owners are probably the kindest, most dedicated people I’ve worked for in the restaurant industry. Their hearts are just as invested in the business as their finances, and I’ve found that to be a rare occurrence in this line of work. They are constantly looking for ways to innovate and expand their reach, and they do it all with their many workers at the forefront of their minds. Their most recent announcement to renovate the restaurant came with a full-staff meeting and an open door for ideas and opinions, which was met with a more positive response than I’ve seen from any staff I’ve worked with when such an announcement was made.

The management team that has been chosen to lead the staff is just as amazing. The group of women that run the day-to-day functioning of the brewpub are all huge-hearted and just as dedicated to the cause as the owners. Seeing a functioning management staff is just as surprising to me as the owners are, and I can’t express how refreshing it is to work with competent individuals that actually take the time to interact with their customers – whether it’s a complaint or just a curiosity, there is no doubt that a manager will take time out of their day to ensure your needs are met. And beyond the actual managing duties, they shine in their capacity for compassion. I’ve witnessed more hugs and one-on-one chats between managers and staffers than I can count, and the follow-ups that display the true depth of their love for their workers. I’m so used to taking care of myself – on the floor and off – that I’ve had a hard time accepting the managers for what they are, and have only recently opened up to their support, but it’s been an eye-opening experience. Is this what good management really looks like? Can’t say I’m disappointed.

As for the servers and hosts I work with, I don’t have a single negative thing to say. Though it’s a bit difficult to establish yourself among them, once they befriend you they take care of you. I’ve been shown so much support and kindness by my colleagues…it’s outrageous. And every single one of them takes their job seriously. So many beer experts in the ranks, it’s crazy. Everyone is so eager to learn more, too. I can’t even tell you how many questions are asked when a new beer comes up, or how many opinions are offered when we update menus. The way they handle customers is just as passionate – the beer savants can recommend a brew to a new guest that will almost always be exactly what they want, and they’ll have no problem explaining it to them in depth. And the pride everyone shows for Arbor Brewing is wonderful – everyone really does their best to represent it, from staying up to date on the goings on to making sure that everyone is recycling properly.

Honestly, before working here I had no idea just how wonderful of a place it was – I knew the food was good, I knew the servers seemed like ‘alternative’ people, but I just couldn’t know the depth of passion behind that. I really do recommend everyone give it a try, whether you’re a beer snob or just have weird dietary requirements (we accommodate vegan and gluten-free like no other) you’ll find something to make you smile, from a staff that strives for that smile. Employed or not, I support Arbor Brewing Company from their rooftop solar panels to their soon-to-be renovated basement bathrooms.

Shamelessly Yours,
Tucker

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