For our most recent review we decided to visit Old Town on Liberty. We were glad to finally receive service worthy of the awesome feedback we’ve been waiting to give. So, without further ado, let’s see what it takes to impress a sassy server(Arina insists I take full claim for this term – Tucker).
The sign inside the door said ‘seat yourself,’ which tends to make us cringe. Luckily for us, the server greeted us not only quickly, but casually and cheerfully. Waters weren’t presented right away, but she made sure to ask us what we’d like to drink right off the bat. Information about the soup of the day was delivered with a side of playful banter, and our server made sure to let us know that one of the soups was only available for a limited time. Of course, that piqued Tucker’s interest and he just had to order it.
As we were ordering our meal, our server proved that she knew the menu inside and out. She provided helpful recommendations, and Arina only got bacon on her sandwich because the server mentioned it. Now that’s salesmanship. After ordering, Arina left the table in favor of an attractive male outside, leaving Tucker to ponder the universe. Noticing that he was alone, the server spent a little extra time conversing and joking with him until the bell beckoned her to the kitchen. The food arrived before Arina even had the chance to charm the pants off her anonymous companion. The server made sure to ask if Tucker needed any kind of sauce with his sandwich before leaving him to wait for Arina. In a display of her prowess, the server dropped off another table’s order as she returned with the requested mayonnaise.
Arina returned victorious, and we dug into our food. It was absolutely divine, and although our server made no move to ask us about it she kept a watchful eye on our table. Halfway through our meal she came over, armed with a disarmingly funny comment about Tucker’s phone case. This set off another round of pleasant banter, further cementing our appreciation. As she left we asked for boxes, and it felt less like we were making a request of our server and more like we were confiding in a friend that we were just too full.
Although we hadn’t asked for the check, it arrived with the boxes. In a different situation, this preemptive strike would have disappointed us. Here though, the bill was split and in the company of an urge that there was no rush. Another nice touch was the “Thank you!” written at the top of our bills. Almost giddy with the prospect of writing a good review, we quickly handed her back our payment. She accepted our refusal for change with heartfelt gratitude, and left us with an encouraging ‘see you soon.’
Dining out is a luxury, and as such should be an experience worth the money you’re spending. While that can be filled by any run of the mill server, a great server can do more. Great service can lift your spirit so much, and that’s what we strive to provide as servers and expect to receive as customers. Our experience at Old Town did just that. Our server never once made us feel like a customer, but instead made us feel like a friend. She did her job efficiently and with talent, yet it never looked or felt like she was working. We have already paid them a second visit since our first investigation and we plan on returning. If you haven’t already, stop in and enjoy an amazing time.