Today’s rant is brought to you by poor management!
But, seriously. We’ve all dealt with it, service industry or otherwise. We’ve all had that manager that just completely ruined a job for us. Personally, I’ve had more than my fair share and I’m about tired of it. Is it really that difficult to hire a manager that doesn’t just generally suck?
I didn’t encounter my first awful management experience until I had my first serving job. The restaurant was owned by a local dude, and he did most of the managing himself. He had a couple of lackeys, but they served the sole purpose of dealing with floor problems (discounting, taking complaints, closing shifts, etc.). This particular owner/manager liked to attach emails to our schedules that listed the many, many things he disapproved of over the previous week. Sure, I understand trying to let everyone know what they need to work on. Is it impossible to add some reaffirmation and back-patting amidst the blatantly rude, negative commentary? As an employee that directly handles the people paying your bills, you probably shouldn’t piss me off too much.
“Oh, wow, all of these servers look so miserable!”
“Hi, I’m not telling you my name and I’ll be handling your business today……Do you want something to drink? By the way, I hate my job.”
“Goodness, I won’t be returning to this establishment, everyone was so disgruntled!”
Like, why would you make it your personal goal to make sure the faces of your company were consistently painted with disdain?
After about a year of this, the restaurant was sold to another family. Hip-hip-hooray! Oh, wait, here comes THEIR version of bad management. Get this. The manager they bring in has never worked in a restaurant. Ever. Not as a server, cook, busboy, nothing. At least the last guy used to work in a kitchen.
So, new guy, never been in an eatery except to eat, promotes someone under me to manager. Great first impression. Next comes the overall disregard for the fact that I’ve been there longer than anyone, combined with the piling of meaningless tasks to quell my anger. No, running the Facebook and creating the specials menus because you’re a.)lazy and b.)unable to use proper grammar or even spelling (PEOPLE SEE THIS PAGE!!!!!!!!!) are not promotions, and sure, I’ll do it for free to make myself feel important. Meanwhile, said manager is standing in the kitchen eating a quesadilla and distracting the workers from the fourteen tickets waiting in the window. Oh the tacos for table twenty-three? They can wait another half hour, whatever. Keep joking with the line cooks. And the table that had to wait an hour for cold tacos (because instead of running food like a decent human you decide ringing the bell incessantly will get the job done) doesn’t need their meal comp’ed. Good thing I have to wait for you to finish your meal to void it out.
And, like the rest of us on the floor, you’re wondering why this other manager he promoted isn’t helping. Wanna know why? Because she is also the acting bartender and her rail is full. Not to mention I’m also waiting for her to muddle my lime and mint for that mojito I put in twenty-five minutes ago. Why, why, why would you make literally the only person not able to leave their post the floor manager? What the hell is wrong with you?
Moving on to the next restaurant. Three managers, plus the owner’s over-involvement. Wow that sounds so efficient I can’t wait for this! Wait, I have to wait until Sunday to find out if I work Monday morning? Oh my.
Finally quit the first restaurant due to the manager forcing us to serve people that had been kicked out (for good reason) and went for broke(r) at the second place. At least I like the managers on a personal level. And they treat the staff like family. But, wait, families don’t run businesses. Again, for good reason! Cue dysfunction, constant spats and still no schedule until Sunday! What is going on, seriously?
Now it’s time for the new general manager to take over. We imported him (from Chicago!). He used to work in restaurants, works in advertising or something of that nature. Actually has good ideas and a relatively high level of motivation. So, why did nothing change? Let’s revisit the owner’s overinvolvement. Did you not hire people to run this business for you? So why are you not letting them run it? Sit back and collect the cash like a real business owner! Ugh. Oh, wait, you’re gonna fire our promising new GM and replace him with the manager I quit my last job because of? Bye!
In short, the last two years of my life have been managed very poorly, and if that doesn’t taste like soy sauce I don’t know what does. It’s a ‘salty’ reference, laugh. I need it.