I was on the road this week, yet another of my family’s frequent trips to Washington D.C, and I figured there was no reason to cease and desist the great blog progress. Manifest destiny, etc. (Disclaimer: this blog does not support the views of Andrew Jackson and his cronies.) Hence, my first solo review.
A quick Google search led our family to the First Watch Cafe in Rockville, Maryland. This is a chain, which your reviewers generally steer clear of, but I had little choice in the matter. Near as I can tell, the place focuses on breakfast, giant pots of coffee for the table, and a lack of brand consistency (you can take the girl out of graphic design…)
When we arrived, the place was already crackling with the raw terrifying energy of a breakfast rush. No host or “seat yourself” sign greeted us at the door, which has nearly the same effect on a restaurant patron as a concussion. Our internal GPS recalculated several times before the kindly manager came to rescue us. He quickly soothed my bristling server fur with a couple of jokes and a willingness to help us situate ourselves in a way that suited us and our resident four year old.
He left us with a smile and some menus, and that was our last instance of human contact for a good five minutes (i.e. an eternity). When someone finally showed up, it was a frazzled trainee with half a pot of coffee. He mumbled his name, fumbled for his book, and bumbled taking our order. His ignorance of the menu sank my heart into the depths of the Atlantic, and his lack of focus would surely have redirected a ship on auto-pilot into a cliff.
We weren’t off to a good start. A fresh pot of coffee and our other drinks not only took overly long to show up, our server delivered them with all the grace of an untrained beluga. I love being proven wrong, however, and I was not disappointed. Shortly thereafter, our server quickly dropped off a fresh pitcher of water and pre-meditated syrup.
There was a lull in action afterwards, which gave me an opportunity to observe the rest of the restaurant. The place was obviously going through a round of training, I noticed several servers giving pro tips to their trainees regarding pre-bussing and such. As previously mentioned, the place was hopping, but from what I could see not a single server was in the weeds and there were no dissatisfied customers.
Our food arrived within fifteen to twenty minutes, which is an understandable ticket-time based on the number of people filling the relatively small space. Our server had not yet mastered the art of balancing several plates in his hands, but placed the correct food in front of the correct person. My breakfast took longer to show itself, but was hand-delivered by the manager, with a reassurance that my request to add mushrooms had been fulfilled. He also noticed our empty coffee pot (which I’d strategically moved to the edge of the table) and must have passed on the information to our server, for we received fresh coffee soon thereafter.
The rest of the meal passed relatively uneventfully, with a reasonably timed check-in from our server. He was obviously busy elsewhere, though, for although he grabbed one of the empty plates on our table he ceased showing his face until everyone had been finished for several minutes. He delivered our check promptly upon request, but I’d advise him to keep his checks better organized to avoid rifling through a mess of wrinkled papers for a good minute. A check drop-off must be like our favorite kind of flatulence, silent but deadly. Once again, the manager proved himself my favorite employee, for he was pleasant and humorous while cashing me out at the register.
The experience was not mind-blowing but fairly pleasant. With a little bit of confidence, our frazzled trainee has the makings of a fine server. The management and senior employees obviously care about the comfort of their customers, which is always nice to see. I’d love to see how everyone functions at a slower pace, but there’s no better time to judge a staff than in the middle of a rush.
If you’re ever in Rockville and looking for a good breakfast, First Watch wouldn’t be the worst choice you could make.